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Frequently Asked Questions
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| Q: |
What kind of turnaround time do you have for custom work? |
| A: |
Usually 2-3 weeks, sometimes more sometimes less. It
really depends on the amount of work being done and the current work
load. Call first before assuming anything. |
| Q: |
What kind of warranty do you have? |
| A: |
Our work is warranted for the life of the vehicle or part. If it ever fails, it will be repaired at no cost.
Paint work is covered by the PPG Lifetime Paint Performance Guarantee.
The Guarantee covers the areas of your vehicle which are finished
beginning the day the vehicle is delivered back to you. This warranty does not include abuse or normal wear (we can't make a part last longer than it
can, in other words). Shipping is not covered in any direction. You must pay for shipping to us and from us for the repairs to be completed. Only ship the part AFTER contacting us and sending photos of the problem area. |
| Q: |
What type of equipment do you use? |
| A: |
We have a 15 HP, 3 cylinder, 3 phase industrial air compressor. We
have a 50 amp Plasma Cutter that can cut 1/2" plate like a hot knife
through butter. For welding we have a 220 volt 200 amp Mig Welder. This welder has built everything from custom choppers to computer cases, 300MPH dragster frames to some metal art.
We have a small English Wheel, a Sheet Metal Brake and other metal-working
tools. We have a drill press, bench mounted belt and disc sander, bench grinder,
bench and remote polishing wheels and more. We have hydraulic presses for bearings, etc... and a hydraulic pipe and tubing bender for frames and other tube work as well as a drill-press operated tubing notcher. We also have 2 motorcycle
lift tables, several car and motorcycle jacks as well as many hand, electric and air powered tools, etc.
We also have a complete wood shop including band saws, table routers,
jointer/planer, lathe and more. For paint, we have a custom built paint booth and a PPG DBC paint mixing system with computer formula data (we can store an unlimited amount of custom color data, stored on our color-matching computer, making matching your color in the future much easier). We have several Gravity Feed HVLP spray guns. They each have a purpose. One is for flake, one is for pearl and metallic paint, one is for solid colors and one is for clear, etc..... We also have several touch-up guns as well as 3 or 4 Binks #7 and #18 siphon feed guns which are used for primer and special situations. For airbrushing, we have several Iwata Eclipse Airbrushes, several more Badger 150 Airbrushes, a Badger Crescendo, a Paasche VL, a Badger 200 single action for backgrounds, an Iwata HP-BC and a Badger 100LG gravity feed for detail work.
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| Q: |
How do you ship parts? |
| A: |
Parts are carefully packaged then shipped through UPS or by freight truck (if they are heavier than 75lbs) and insured for full value (smaller parts are sent Priority Mail). The customer is responsible for paying the full charges including insurance. Any claims for damage must be made immediately through the shipping company. |
| Q: |
What if a part is damaged in shipping? |
| A: |
Save all packing materials. You must contact us immediately. We need to alert the shipping company as soon as possible. The exception may be the freight trucking company, where you may need to refuse the shipment if anything is visibly damaged. If this is not done, they will not honor the claim and we will not be responsible for any losses you may incur. Once the claim is settled, you ship the part back to us for repair. Shipping charges are not covered in any direction, believe it or not (even though they damaged the part, you still have to pay for all of the shipping, and we certainly are not responsible for it). The same procedure applies to new, custom or used parts as far as shipping damage. |
| Q: |
What kind of warranty do you have on any used parts? |
| A: |
No warranty is given or implied for any used part purchased from this website. The parts are as advertised and we will sell nothing intentionally that does not live up to it's billing. There are possible oversights though. If we sell you a working part and it does not work upon arrival, contact us and we'll work something out with a refund or exchange, if an exchange is available. If the part is not what you thought it was or you didn't know it wouldn't fit your vehicle, we are not responsible. You should know what vehicle you own. No refunds are given until the part is returned and proven to be defective, not damaged after it was shipped or during shipping. If you return a part to us that was damaged in shipping to you without making a claim through the shipping company, you are out of luck. Shipping charges are not covered on any return or replacement part, for any reason, ever. There are no exceptions |
| Q: |
Where can I get answers that are not covered on this page? |
| A: |
You can join our forum HERE , you can Contact Us
through e-mail and our phone number is on every page of this site. |
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Long Island Customs:
78A Toledo St
Farmingdale, NY 11735
631-694-1670
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